Refund policy
Thank you for visiting FlagsForFlagpoles.com
You can contact us as shown below.
By standard mail:
Flags Georgia LLC
dba FlagsForFlagpoles.com
2807 Hwy 9 North
Dawsonville, GA 30534
By phone:
800.552.4382 (between 8 a.m. and 4:00 p.m. eastern time Monday through Friday)
By email:
customerservice@flagsgeorgia.com
By standard mail:
Flags Georgia LLC
dba FlagsForFlagpoles.com
2807 Hwy 9 North
Dawsonville, GA 30534
By phone:
800.552.4382 (between 8 a.m. and 4:00 p.m. eastern time Monday through Friday)
By email:
customerservice@flagsgeorgia.com
Return Policy - We give credit for all items that are returned unused because of a product defect. Defective products must be reported to us by phone at 1.800.552.4382 or by email to customerservice@flagsgeorgia.com within 72 hours of receipt of the defective product. We will give credit for the return shipping cost only if we have given prior authorization for the return by phone or email.
If we have not given prior authorization for the shipping method, we do not give credit for the return shipping.
If products are returned for any reason (other than product defect), we will give credit for the amount of the product only (not initial or return shipping charges) if we are notified by email or phone prior to returning the product. When we are notified of a pending return, we will issue a Return Authorization (RA) number and we reserve the right to not accept returns that have not been issued a RA Number.
Items must be returned unused in their original packaging within 30 days of the original order date. A restocking charge of $10.00 or 10% whichever is greater will be charged for all orders that are returned (other than product defect).
If we need to replace a defective item or an incorrectly shipped item, we will send the replacement items at no cost, but we will only ship the replacements using the same shipping method as the original shipment. Any expedited shipping methods requested by the customer for replacement items will be charged to the customer at our actual cost. It will be the customer's responsibility to order their products within sufficient time frames in order to allow for any defect or incorrect product to be received before the product is needed.
If we have not given prior authorization for the shipping method, we do not give credit for the return shipping.
If products are returned for any reason (other than product defect), we will give credit for the amount of the product only (not initial or return shipping charges) if we are notified by email or phone prior to returning the product. When we are notified of a pending return, we will issue a Return Authorization (RA) number and we reserve the right to not accept returns that have not been issued a RA Number.
Items must be returned unused in their original packaging within 30 days of the original order date. A restocking charge of $10.00 or 10% whichever is greater will be charged for all orders that are returned (other than product defect).
If we need to replace a defective item or an incorrectly shipped item, we will send the replacement items at no cost, but we will only ship the replacements using the same shipping method as the original shipment. Any expedited shipping methods requested by the customer for replacement items will be charged to the customer at our actual cost. It will be the customer's responsibility to order their products within sufficient time frames in order to allow for any defect or incorrect product to be received before the product is needed.